Terms of Service

1. Acceptance of Terms

By accessing or using Simply Flow ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use the Service.

2. Description of Service

Simply Flow provides AI-powered voice agent services for businesses, including but not limited to:

• AI voice agents for customer service and sales
• Integration with e-commerce platforms (including Shopify)
• Abandoned cart recovery and order status notifications
• Marketing automation and campaign management
• Analytics and reporting dashboards

3. Account Registration

To use the Service, you must create an account and provide accurate, complete information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access

4. Data Processing Agreement

When you use Simply Flow to process customer data from your e-commerce platform:

• You remain the data controller for your customer data
• Simply Flow acts as a data processor on your behalf
• We process data only as necessary to provide the Service
• We implement appropriate security measures to protect data
• We do not sell or share customer data with third parties for their own purposes

Our data processing practices are detailed in our Privacy Policy.

5. Acceptable Use

You agree not to use the Service to:

• Violate any applicable laws or regulations
• Infringe on the rights of others
• Send unsolicited communications (spam)
• Transmit malicious code or interfere with the Service
• Attempt to gain unauthorized access to systems or data
• Misrepresent your identity or affiliation

6. Intellectual Property

The Service, including its original content, features, and functionality, is owned by Simply Flow and protected by intellectual property laws. You retain ownership of your data and content that you submit through the Service.

7. Third-Party Integrations

The Service integrates with third-party platforms including Shopify, ElevenLabs, Twilio, and others. Your use of these integrations is subject to:

• The respective third party's terms of service
• Any applicable API usage limits and restrictions
• Data sharing as required for integration functionality

8. Payment Terms

Certain features of the Service require payment. By subscribing to paid features:

• You agree to pay all applicable fees
• Fees are billed in advance on a recurring basis
• Refunds are provided in accordance with our refund policy
• We may change pricing with 30 days' notice

9. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access. We may:

• Perform scheduled maintenance with advance notice
• Implement emergency fixes without notice if required
• Modify or discontinue features with reasonable notice

10. Limitation of Liability

To the maximum extent permitted by law, Simply Flow shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service. Our total liability shall not exceed the amount you paid for the Service in the 12 months preceding the claim.

11. Indemnification

You agree to indemnify and hold Simply Flow harmless from any claims, damages, or expenses arising from your use of the Service, violation of these Terms, or infringement of any third-party rights.

12. Termination

Either party may terminate this agreement at any time. Upon termination:

• Your access to the Service will be discontinued
• You may request export of your data within 30 days
• Your data will be deleted according to our retention policies
• Provisions that by their nature should survive will remain in effect

13. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes via email or through the Service. Continued use after changes constitutes acceptance of the new Terms.

14. Governing Law

These Terms shall be governed by the laws of the jurisdiction in which Simply Flow operates, without regard to conflict of law principles.

15. Contact Information

For questions about these Terms, please contact us at:

• Email: support@simplyflowai.com
• Privacy: support@simplyflowai.com
• Support: support@simplyflowai.com